voice and choice
A Voice and a Choice
Park Place Seniors Living: Resident-Centered Care Philosophy
At Park Place Seniors Living, our Resident-Centered Care Philosophy is deeply rooted in our mission, vision, and values. We are committed to ensuring that across our organization:
- Resident wishes and needs are met daily
- Residents and their families are at the heart of every decision
- Residents and families are seen as experts, working alongside our employees for the best care and service outcomes
Key Principles: A People-First Approach
Our fundamental belief is that care should be done with people, not ‘to’ them. We honour our Residents' values and always place them at the center of care and service.
The Park Place Culture: A Commitment to Voice and Choice
At Park Place, Resident-centered care is a mindset and practice that sees Residents and families as equal partners. We actively involve Residents in planning and delivering their care, ensuring a "Voice and a Choice" for all.
By prioritizing Voice and Choice, we:
- Acknowledge the uniqueness of each Resident and family
- Empower Residents and families to make informed decisions about their care
- Provide education and understanding about available services
- Respect and uphold personal values, beliefs, and cultural backgrounds
Building Relationships for Meaningful Care
We Promise to:
Our care teams foster relationships that recognize:
- What brings each Resident hope and enhances their quality of life
- That every Resident’s aspirations vary, shaped by personal values and beliefs
- That Residents are individuals with potential, not just healthcare concerns
Guiding Care Through Operational Excellence
Our Philosophy of Care is structured around key operational commitments that ensure Resident and Family-Centered Care and Service Delivery happens every day. These core components include:
- Employees – Skilled, compassionate professionals dedicated to Resident well-being
- Environment – Safe, welcoming spaces designed for comfort and dignity
- Policies & Standards – Clear guidelines that uphold the highest care quality
- Education – Continuous learning to improve service excellence
- Quality Improvement – Ongoing enhancements to exceed expectations
At Park Place Seniors Living, we believe in putting people first—ensuring that every Resident experiences dignity, respect, and personalized care.