Seniors Care , Nursing Home, Assisted Living, Retirement Homes
Surrey, Burnaby, Coquitlam, Port Coquitlam, Kamloops, Duncan, Salmon Arm, Penticton, Nelson, Kelowna, Vancouver, BC, Edmonton, Medicine Hat, Alberta, Canada

Park Place Seniors Living
1656 West 75th Avenue
Vancouver, B.C V6P 6G2
Phone: 604 266 1436
Fax: 604 266 1446
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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Park Place Seniors Living is a leader in Care Homes Retirement housing, hospitality & care services to seniors in British Columbia, Canada.

Please select from any of the following for more information on:

Who we are and how we started…
Home is where the heart is …
Designing habitats for PEOPLE….
It’s about people…
At your Service…
Our team includes…
Our mission statement…
Putting people first…
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Welcome from the Owners, Al and Jenny Jina

Who we are and how we started…
Hello. My name is Al Jina. My wife Jenny and I began Park Place Seniors Living in 1994, when we acquired and ran our first care home in Nelson, BC.

From this experience we learned that to live ‘in Care’, or to place a loved one ‘into Care’, it is essential that people have confidence in those who do the caring. That is why I would like to introduce myself and my wife, Jenny.

I am a lawyer by profession and Jenny is a nurse with a Masters Degree. Jenny was also awarded the Royal Canadian Legion Fellowship in Gerontology by the Canadian Nurses Association. Since 1993 our company has grown and become one of British Columbia’s largest, nationally accredited, providers of seniors care and retirement housing.

Built on integrity, honest practices and dedication to customer care & service, we have built a solid reputation for our company.

Since those early days, the company has managed to attract some of the industry’s best & brightest people. Together, our team strives to create home-like living environments with access to professional care, recreation, social and spiritual activities that enrich the lives of seniors. More recently, we have begun to design and built care homes, nursing home, assisted living, and independent living apartments that better suit the lifestyles of today’s seniors.

One of the proudest moments for Jenny and me came in May 2005, when Park Place became nationally accredited by the Canadian Council on Health Services Accreditation. This recognition is important to us as it allows us to know that, even as we grow, we still provide the very best in care and service at all of our care homes. In 2008, we again earned accreditation with a glowing report and four citations which identified Park Place Seniors Living as an industry leader in four areas.

This is particularly important today because Park Place Seniors Living serves more than 1500 customers in residential care, assisted living and independent retirement communities.

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At Park Place, we make it our goal to serve our customer’s needs, wants and desires, not just cater to their illness or incapacity. We believe seniors deserve to enjoy life, to have fun and remain vital, even when their health is not 100%. Jenny and I work with our team to ensure we create a safe, secure yet fun place to live, love and laugh.

We have learned from the seniors we have served over the years that "home is where the heart is.”

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Designing habitats for PEOPLE….
A house is a building… a home is what is created inside that house. Park Place understands that bricks and mortar don’t make a home; it is the interaction between people that create a sense of ‘home’.

In recent years Jenny and I have had the opportunity to design and build new care homes for our residents and tenants. This has allowed us to make sure that we create smaller communities with home like neighbourhoods where those we serve can live more normalized lives.

Park Place has partnered with BC’s leading architect in the design and building of seniors communities. Scott Gordon Architects are passionate about designing space in which the ‘home’ can be created. Their philosophy and dedication to enriching the lives of seniors mirror our own. We are very excited about the possibilities.

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It’s about people…
Jenny and I firmly believe that we are not simply in the care and housing business.

We are in the PEOPLE business… people serving people.

In order to do this successfully we have to attract, hire, retain and deserve the best people.

Over the years, as the company grew, we knew we could not do it all ourselves. We had to surround ourselves with other people as dedicated to serving seniors as we are. To do this we had to clearly define what was important to us as owners, for our customers… So we created our company mission statement…

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"Park Place Seniors Living exists to provide enriched life experiences
to seniors by pursuing strategies for innovation, creativity
and long term growth in a manner that is sustainable
and secures fair returns for investors.”

Then we identified some guiding principles that are important to us.

Guiding principles for making ethical and focused decisions:

• Dignity, respect, trust & empathy
• Involve stakeholders
• Provide appropriate services
• Delivery services that meet/exceed standards
• Build capacity through supportive frameworks
• Honor commitments, agreements & words
• Provide high quality and exceptional value
• Invest in growth & sustainability
• Minimizes financial risk

Finally, we challenged ourselves to always….

• Strive to serve our clients with excellence
• Build strong and mutually beneficial partnerships
• Attract, hire, retain, develop and deserve the best people at all levels
• Develop facilities and services that have high quality and exceptional value
• Be good stewards of the company’s physical, financial & human resources
• Treat all people with respect and in a manner we would like to be treated
• Demand the best of ourselves and from others
• Tell the truth and be trustworthy
• Be the difference we wish to see in the industry
• Make sound financial decisions that support our mission
• Honor our words, agreements and promises

With this work done, Jenny and I set out to assemble the very best group of like minded professionals to help us serve our customers.

Together, we are now providing consistently great service and excellence in care.

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Our Team Includes:

• Vice President, Operations. Ian West provides support and guidance to the facility leadership teams. Ian has 20 years international experience in the hospitality industry and 10 years in the seniors’ care in Canada.

• Vice President, Finance. Rizwan Gehlen heads up the finance team that takes care of all accounting, payroll, legal and regulatory reporting requirements. Riz is a Chartered Accountant with national accounting experience from Ernst & Young.

• Director of Human Resources. Mary-Ann Nadeau provides human resource and labour relations support at both the corporate and facility levels. Mary-Ann worked until recently for Interior Health in a similar capacity with responsibility and oversight for 700 employees.

• Dementia & Clinical Specialist. Louise Johnson ‘wrote the book’ on resident centred care and has made the creation of home like environments her life’s work. Louise is the Chair of Park Place’s Clinical Advisory Team (CAT) which consists of all facility Administrators, DOC’s and the VP Operations. This Team is the driving force behind the company’s quality & safety improvement program which includes the leading practice initiatives, accreditation and policy development.

• Site Leaders. Each care home, assisted living and retirement residence has an experienced leader who is charged with ensuring a high level of service and with supporting their teams to be responsive to their customer’s needs.

In developing a care & service program we take a ‘whole-person’ approach to ensure that we are catering all their needs, wants and desire and not just the ‘broken parts.’ Illness, frailty and lack of cognitive ability may determine a person’s reason for coming to our homes… but beyond these limitations lay a whole world of opportunities to remain vital and active.

In Residential Care we do this by working with the resident and their family to compile a profile of the individual. Together we look at a person’s current medical status, their personal & social history, any religious or spiritual preference, their hobbies and interests, and any other influencing factors. Then we ask the question: “How do you want to live here?” The response is written and called “My Day”. It chronicles the wants, needs and desires of that particular resident and acts as a guide for the staff to follow.

Our tenants, both in assisted living and our retirement residence remain actively involved through a Tenant Council. Here they are able to advocate for everything from food to outings and everything else in between.

All of our facilities have Resident/Tenant Rights posted and followed. Satisfactions surveys are conducted twice a year to provide Jenny and me, with feedback on how well we are doing. We welcome all suggestions and comments. One way we have improved over the years is by responding to our customer’s feedback.

If you wish to pass on feedback to Jenny and me you can do so by clicking on: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Thank you.

Al Jina,
President
Park Place Seniors Living

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